Overview

nscglobal (Cisco Gold Partner) provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. nscglobal is an independent, rapidly growing, private company that for more than a decade has delivered tailored solutions to 50 of the world's leading multinational enterprises, outsourcers and service providers. We have grown from a team of 24 to a team of 120 in last the 3.5 years! nscglobal offers a unique business model, combining a focused group of world-class customers, with a unique range of services, backed up with outstanding responsiveness and customer service.
Job Role
nscglobal is recruiting for a major service provider, serving over 81 million customers. This has led to an exciting opportunity becoming available. We are now looking to recruit IT Support Analyst looking to build a career within networking and support to work variable shift patterns within our Global Network Operations Facility in Brno, Czech Republic. Are you ambitious, professional, proactive and looking for a change in scenery? If so this role is perfect for you! Do not hesitate to apply now for a fantastic opportunity to relocate to Brno, working for a Cisco Multinational Partner!
The positions available offer:

• Opportunity to work for an international, independent and rapidly growing private company in the heart of Europe
• Grow your skill base within IT (Networking)
• 1 extra week of holiday (5 weeks in total)
• Meal vouchers
• Team building events
• Monthly recognition program
• Employee referral bonus
• Employee loyalty bonus
• Sodexo Multi Pass Card extra bonus every month
• Enjoy good quality work-life balance with plenty of cultural and active opportunities
• Brno is 2nd largest city in the Czech Republic. It is commercially important hub, with presence of many national and international companies. Being home for some of the top ranking universities in the country you can sense the youthful and vibrant atmosphere.

Responsibilities

Are you looking to work in an international, multicultural and dynamic environment? Would you like to learn more about technology and networking while being passionate and empathetic about the customer? Does it matter to you to make a difference, show your skills and explore career growth in the future? Then we have an excellent opportunity for you!
Responsibilities

• Provide basic technical support to international enterprise customers, for different service products, through customer interaction
• Provide network support and customer status in a complex multi-vendor environment
• Work with vendors, providers and internal partners
• Analyze incoming incidents, mark improvements and identify chronic cases
• Communicate with internal and external customers/partners via calls, emails, chats
• Responsible for ticket creation, updates & closure
• Data collection and initial troubleshooting
• Engagement of higher support levels as necessary

Qualifications

Requirements
Soft skills

• Advanced English skills (both written and verbal)
• Passion & Empathy for our clients' needs & understanding how technical problems can disrupt a business
• Resiliency & Stress resistance – ability to speak to multiple clients every day, interact with different types of personalities and be able to deliver professional support
• Fantastic communication skills & Active listening - communicate clearly and concisely in writing, in person, and over the phone. Ask the right questions to understand the nature of the issue.
• A Results-orientation – possess drive to meet team and individual performance targets
• Problem solving skills - creative and analytical mindset when resolving issues
• A logical mind-set – ability to apply your knowledge and experience to determine the root cause of the issue or progress it towards its resolution
• Ability to operate well within an international, multicultural, dynamic environment
• A Love to learn – willingness to learn new skills quickly, seek out knowledge proactively to improve in the job, and share that with others
• Reliable, responsive, flexible and highly motivated – ability to take full ownership for the task given

Technical skills

• Computer skills – basic pc user skills & good typing skills
• Interest to go into the networking environment
• Understanding of basic network setup, routers, switches, etc.