Introduction
We build phenomenal products that our customers rely on so it’s important they are running at their best. As a Systems Management Specialist, you will work with the latest software to keep moving business forward. Whether it’s our Engineering teams that need a test environment or our software running in production, we are seeking skilled systems management professionals ready for the challenge.
Your Role and Responsibilities
Your Role and Responsibilities :
As a Microsoft IT administrator, you integrate a dynamic and innovative team of expert profiles. Within this team, your challenge will be to administer, operate the technical domains and optimize availability and performance based on agreed service levels (SLAs).
Specifically, within The challenge we offer you: the "Infrastructure Services" team, you are in charge of:

• Capture and execution of tickets (incidents, service requests) assigned to the team;
• Ensure the installation, administration and configuration of the applications used in the team;
• Monitor monitoring consoles and intervene to ensure and / or restore continuity of service;
• Administer accesses;
• Optimize and automate administration and operation processes;
• Support users and resolve operational incidents;
• Ensure the reporting of maintenance activities and performance;
• Write and maintain the operational documentation, plans / diagrams and procedures required;
• Identify recurring alerts and put in place solutions to solve the problem;
• Support follow-up actions against incidents that occurred during Microsoft custody;
• Anticipate potential incidents based on alerts received during the day and inform the guard;

• Contribute to ITIL processes implemented at our client: Incident, Problem, Availability, Change and Configuration Management.

The talent we are looking for:
You are positive, engaged, dynamic and motivated by diverse projects and diverse work. You have a strong team spirit and a solution orientation.

• Bachelor or masterís in computer science or equivalent experience;
• Experience of at least 3 years in a similar position;

• Operational level in English. French is a significant asset;

Technical knowledge required:
Must qualify technical expertise in:

• Windows servers, Clusters - 2008, 2012, 2016

• Powershell

Should qualify technical expertise in:

• Virtualization (VMware)
• File services (DFS)
• Active Directory
• ADFS
• Exchange, Office365
• Citrix (XenApp / XenDesktop, PVS, MCS)

• Antivirus: McAfee, Symantec

Nice to qualify technical expertise in:

• Hardware knowledge required:
• HP (Servers / Blades)
• Cisco UCS
• Fujitsu
• Any certification is an asset: MCSA / MCSE, VMware VCP, Cisco, Netapp;

• Flexibility (7 * 24 custody role to be assured several times a year), good analytical skills, rigor, structured, determined and with easy communication.

As an IBM employee, you will be entitled to the following benefits:

• 5 weeks of paid vacation
• Elaborate education program for each employee - training during the work career, courses are lead by professional lectors; e-learning education; flexible education plan for each job position

• Strong career opportunities
• Access to Hi-tech; MAC@IBM
• Above standard Medical Care
• Discounts in Sports, Culture, Healthcare, Childcare, Finance, Electronics
• Global Travel and Life insurance
• Contribution to the Pension fund
• IBM stock purchase plan

You will have the opportunity to:

• Join our Succeeding@IBM Program - a structured on-boarding and development program
• Become part of our diverse and multinational community and collaborate within global and local teams
• Gain knowledge and develop skills through our world-class trainings
• Benefit from mentoring and coaching
• Balance your work with your life and enjoy a flexible working environment

Please, take in consideration, that should your application be successful, our recruiters will contact you.
Required Professional and Technical Expertise
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Preferred Professional and Technical Expertise
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About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.