To provide Second and Third level day-to-day operation support of Network Security equipment in the DP DHL organisation’s Telecom infrastructure and associated services. To advise and support any issues related with telecommunication/security systems within DP DHL environment. To manage, propose and implement any necessary changes to production security devices in all IT Services Datacenters and premises providing global availability to key DP DHL services.

What you will do:

• Operation support of DP DHL Telecommunications Security Infrastructure and related services, including technologies associated with DNS, HTTP(S), NTP, Proxy, Radius, site to site and SSL VPN, Network Firewalls and Load Balancers.

Investigation and resolution of incidents which were not resolved in lower levels of support. Cooperation on troubleshooting with other IT support teams and specialists. Communication with vendors for firmware bugs, vulnerabilities and issues related to our technologies.

• To perform and administer necessary changes to DP DHL network environment according to ITIL principles such as firmware upgrades, and necessary configuration adjustments.
• Liaise with vendors to discuss and address infrastructure problems, projects and administrative issues.

We are working with:

• Network firewalls: Fortinet, Checkpoint, Juniper, CISCO ASA
• Proxies: (Blue Coat, Zscaler)
• Load Balancer: F5 BIGIP (LTM, GTM), Citrix NetScaler
• VPN: IPsec, Cisco AnyConnect
• BT Diamond IPControl
• Linux, Windows servers
• RADIUS
• PKI

You should have:

• At least 2 years of experience in the field of Telecommunications/Network or Network Security
• Very good knowledge of TCP/IP, HTTP, HTTPS, FTP, DNS Protocols
• Very good knowledge of at least one of the following Network Security technologies - Firewalls (Fortinet,Check Point, Juniper, Cisco), Citrix Netscaler, F5 BIG-IP, Remote Access VPNs or Proxy Technologies
• Good knowledge of at least one of the Linux distributions
• Ability to work independently and under time and workload pressure
• Excellent communication, prioritization and organization skills
• Advanced in spoken and written English

We offer:

• Great team of IT professionals and possibility of technical development
• Full technical onboarding
• Modern offices in Chodov
• Huge number of internal job opportunities within the company
• Home office possibilities
• Permanent contract
• Wide range of benefits (Extra week of holiday (25 days/year), 6 Self-sickness days/year, Full salary compensation for up to 10 days absence due to illness per calendar year, Lunch and FlexiPass vouchers fully covered by DHL, Pension plan contribution, Multisport card, mobile and laptop, Fruit days, sport clubs for employees....).

IT Services is the internal provider of specialized IT Build services and industrialized IT Run services to Deutsche Post DHL (DPDHL), the world's leading mail and logistics Group.
IT Services is working behind the scenes 24-hours a day, 7 days a week, 365 days a year in the data centers and offices across three continents – Americas (Mechanicsburg, Westerville, Tempe in USA and Mexico, Costa Rica and Brazil), Europe (Prague in Czech Republic; Bonn and Darmstadt in Germany) and Asia (Cyberjaya in Malaysia and Chennai in India).
IT Services Prague is the largest data center operation in the Czech Republic founded in 2004 and we are proud holders of Uptime Institute Tier3 certification.

Facts and Figures

Division VV - GBS -SD75 IT Services Employment Type Permanent Full-Time

Business Unit DHL IT Service Center Europe Working Hours 40
Location Prague Chodov Shift Requirement None
Job Type IT Relocation Offered None
Career Level Professionals Travel Required Below 25%
Responsible for Travel Extent
Reports to Manager of Secure Access ELM, Telecom Engineering Work Permit Required Yes
Target Hire Date